1. Introduction

At Lil Star, we care deeply about the trust parents place in us. If something isn’t right with your order, we’re here to help. This policy explains how refunds and returns work when you shop with us.

2. Eligibility for Returns

• Products may be returned within 7–14 days of delivery (you can set the exact window).
• Items must be unused, unopened, and in their original packaging.
• Perishable food items cannot be returned once opened, unless they arrived damaged or defective.

3. Non‑Returnable Items

• Opened food products.
• Items purchased during clearance or final sale.
• Gift cards or promotional items.

4. Damaged or Incorrect Products

• Contact us within 48 hours of delivery.
• Provide your order number and photos of the product/packaging.
• We’ll arrange a replacement or issue a full refund.

5. Refunds

• Approved refunds will be processed to your original payment method.
• Refunds may take 5–10 business days depending on your bank or payment provider.
• Shipping fees are non‑refundable unless the return is due to our error.

6. Exchanges

• Exchanges are available for defective or incorrect items.
• If the requested replacement is unavailable, a refund will be issued instead.

7. How to Initiate a Return

• Email us at 📧 customercare.lilstar@gmail.com with your order details.
• Our team will guide you through the return process and provide the return address.
• Customers are responsible for return shipping costs unless the item was defective or incorrect.

8. Policy Updates

9. Contact Us

For questions about these Terms & Conditions, please contact us at:
📧 customercare.lilstar@gmail.com
📍 Pahal foods pvt ltd Sy.no. 74p & 75p Madhuban colony road, Kattedan, Hyderabad, 500077